Cancellation / Rescheduling / Weather Policy
Please note that your tour is NOT a private tour unless a private tour was explicitly booked and paid for.
By purchasing a tour with Dreamland Safari Tours, and checking the mandatory box during an online booking, and/or agreeing to be bound by the cancellation policy during a phone booking, you acknowledge that you have read and fully accept the cancellation & rescheduling policies for your specific tour type listed below. Purchasing a tour with Dreamland Safari Tours makes these policies applicable and binding to you. If you do not agree nor accept these policies, you will not buy seats from Dreamland Safari Tours. If you cannot afford the loss in event of a cancellation, we recommend you buy Cancel-For-Any-Reason Travel Insurance to protect your investment. Dreamland Safari Tours is proud to partner with Global Rescue, an industry leader providing medical and security advisory and evacuation services to travelers around the world.
Should Dreamland Safari Tours cancel a tour or special event due to any reason, you will receive a full refund for any payments already made.
Should you cancel a tour or special event due to any reason, the below terms and conditions apply.
A. Cancellation Fees for Day Tours and the Kanab Stay & Play Special
| 30+ days before tour date | 15% or future tour credit** |
| 11 – 30 days before tour date | 25% or future tour credit** |
| 48hrs – 10 days before tour date | 35% or future tour credit** |
| Less than 48 hours / No Show | 100% |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
**A Future Tour Credit is a non-expiring, fully transferable credit that may be used at any time in the future towards any tour.
B. Cancellation Fees for Regular & Private Overnight Tours (White Pocket, Toroweap *excluding* special events such as Photography Workshops):
For special events, see section C below; for regular and private overnight tours, the following applies. Due to the complexity and cost of organizing overnight tours, we have established the following rules around rescheduling and canceling:
| 30+ days before tour date | 15% or future tour credit** |
| 11 – 30 days before tour date | 25% or future tour credit** |
| 48hrs -10 days before tour date | 35% |
| Less than 48 hours / No Show | 100% |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
**A Future Tour Credit is a non-expiring, fully transferable credit that may be used at any time in the future towards any tour.
C. Cancellation Fees for Special Events and Photography Workshops:
Each year, we host a select number of special events, such as our premium photography workshops with, Wilderness First Responder Courses, and more. Because of the complicated logistics and added costs involving these special events, you must abide by special terms when it comes to cancellations and payment for those events.
A 50% deposit is due at the time of booking. The remaining balance comes due 30 days prior to departure.
Cancellations are subject to an escalating cancellation fee as follows:
| 91+ days prior to departure | $100 |
| 61 – 90 days prior to departure | 20% of full tour price |
| 31 – 60 days prior to departure | 30% of full tour price |
| 8 – 30 days prior to departure | 40% of full tour price |
| 48hrs – 7 days prior to departure | 70% of full tour price |
| Within 48 hours | 100% of tour price |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
Should Dreamland Safari Tours cancel an event due to any reason, you will receive a full refund for any payments already made.
Because of the outside costs involved in these special events, cancellations are NOT eligible for future tour credits. To protect yourself against a financial loss in the event you have to cancel, we highly recommend purchasing Cancel-For-Any-Reason Travel Insurance after locking in your reservation. Dreamland Safari Tours is proud to partner with Global Rescue, an industry leader providing medical and security advisory and evacuation services to travelers around the world. We are looking forward to sharing an adventure with you!
D. Cancellation Fees for Backpacking Trips:
Backpacking Trips are subject to complex logistics, at times including difficult-to-obtain permits with a very intricate permitting system. Because of the complicated logistics, you must abide by special terms when it comes to cancellations and payment for those events.
Should you choose to cancel or postpone your participation in a Dreamland Safari Tours backpacking trip 91+ days prior to departure, your deposit is nonrefundable but can be transferred to another Dreamland Safari Tours backpacking trip, overnight, or day trip within 24 months of your original booking date.
D1. Cancellation Fees for Backpacking Trips EXCEPT Grand Canyon
For Backpacking Trips that take place outside of Grand Canyon National Park, a 50% deposit is due at the time of booking. The remaining balance comes due 30 days prior to departure. This applies to our Buckskin Gulch, Boulder Mail Trail, Coyote Gulch, Paria Canyon, and Reflection Canyon trips, and any other trip outside the Grand Canyon.
Cancellations are subject to an escalating cancellation fee as follows:
| 91+ days prior to departure | Deposit transferable within 24 months of booking date |
| 61 – 90 days prior to departure | 20% of full tour price |
| 31 – 60 days prior to departure | 30% of full tour price |
| 8 – 30 days prior to departure | 40% of full tour price |
| 48hrs – 7 days prior to departure | 70% of full tour price |
| Within 48 hours | 100% of tour price |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
D2. Cancellation Fees for Grand Canyon Backpacking Trips EXCEPT Rim-to-Rim
For Backpacking Trips that take place within Grand Canyon National Park (EXCEPT Rim-to-Rim trips), an initial $500 deposit is due at the time of booking, and a second deposit to reach 50% of the trip value is due when the permit is secured. The remaining balance comes due 30 days prior to departure. This applies to our Deer Creek & Thunder River and Rim-to-Rim-to-Rim trips, and any other Grand Canyon trip except the Rim-to-Rim.
Cancellations are subject to an escalating cancellation fee as follows:
| 91+ days prior to departure | Deposit transferable within 24 months of booking date |
| 61 – 90 days prior to departure | 20% of full tour price |
| 31 – 60 days prior to departure | 30% of full tour price |
| 8 – 30 days prior to departure | 40% of full tour price |
| 48hrs – 7 days prior to departure | 70% of full tour price |
| Within 48 hours | 100% of tour price |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
D3. Cancellation Fees for Rim-to-Rim Backpacking Trips
For Grand Canyon Rim-to-Rim PRE-PERMIT reservations, a nonrefundable $50 deposit is due at the time of booking. This deposit includes permit applications for up to three permit months. A second deposit to reach 50% of the trip value is due if and when the permit is secured and you confirm your participation. The remaining balance comes due 30 days prior to departure.
For Rim-to-Rim trips for which the permit is secured, a 50% deposit is due at the time of booking. The remaining balance comes due 30 days prior to departure.
Cancellations are subject to an escalating cancellation fee as follows:
| $50 PRE-PERMIT RESERVATION DEPOSIT | Non-refundable |
| 91+ days prior to departure | Deposit transferable within 24 months of booking date |
| 61 – 90 days prior to departure | 20% of full tour price |
| 31 – 60 days prior to departure | 30% of full tour price |
| 8 – 30 days prior to departure | 40% of full tour price |
| 48hrs – 7 days prior to departure | 70% of full tour price |
| Within 48 hours | 100% of tour price |
All cancellation fees are calculated on the FULL tour price, not just the deposit.
D.4 General Provisions for Backpacking Cancellations
Should Dreamland Safari Tours cancel an event due to any reason, you will receive a full refund for any payments already made. Weather- or safety-related reroutes do NOT entitle guests to a refund.
Because of the outside costs involved in these special events, cancellations are NOT eligible for future tour credits. To protect yourself against a financial loss in the event you have to cancel, we highly recommend purchasing Cancel-For-Any-Reason Travel Insurance after locking in your reservation. Dreamland Safari Tours is proud to partner with Global Rescue, an industry leader providing medical and security advisory and evacuation services to travelers around the world. We are looking forward to sharing an adventure with you!
Insurance
We strongly recommend that you purchase travel insurance when booking Dreamland Safari Tours adventures, especially if your circumstances dictate it (i.e. sick family members, unpredictable job requirements, hurricane season, etc.). We will not deviate from this our cancellation policy & fees for any reason. Click here to learn more about Travel Insurance or visit Global Rescue to purchase a policy.
A Word on Weather
Although it very rarely happens, we reserve the right to cancel or reroute tours up until the last minute due to weather, safety, or other uncontrollable circumstances. In this case we will try to reschedule, give rain-checks, agree on another more accessible destination, or if necessary give a full refund. For adventures in flash flood prone areas (e.g., Buckskin Gulch) we may choose an alternative destination up until the last minute if weather conditions make it unsafe to adhere to the intended itinerary; such weather-based rerouting does not entitle you to a refund. If you are booked on a Vermilion Cliffs Tour (i.e., The Wave, South Coyote Buttes, White Pocket, Amazing Sandstone Teepees, Buckskin Gulch) and have chosen our half-way meeting point as your pickup location, please note that unfavorable weather conditions may dictate the need for you to meet in Kanab rather than at Houserock Valley Road North Junction; a change to your pickup location does not entitle you to a refund. Cancellations and reroutes are slightly more likely in Winter.
PLEASE NOTE: Dreamland Safari Tours makes all calls about weather. Unless it is unsafe, we lean towards completing the tour as is for a variety of reasons. We also wait until the last minute to make these calls. We do not speculate on forecasts. If a party should decide to cancel outside of or in advance of our decision making, the standard cancellation policy will apply.
Weapons
While we respect gun laws and your right to keep and bear arms, we ask that you abstain from bringing firearms or other weapons on tour.
Privacy Policy
At Dreamland Safari Tours, accessible from www.dreamlandtours.net, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dreamland Safari Tours and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected at www.dreamlandtours.net. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Dreamland Safari Tours follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Dreamland Safari Tours.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Dreamland Safari Tours, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Dreamland Safari Tours has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Dreamland Safari Tours’ Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Dreamland Safari Tours does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
SMS Privacy Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Affiliate Links Disclaimer
What are affiliate links?
Affiliate links are links with a specific URL that contains an affiliate ID. This means that every time you click on one of the affiliate links, the URL has an ID specifically for Dreamland Safari Tours, so if you buy something through that link Dreamland Safari Tours will benefit.
Clicking on an affiliate link and buying something through that link (for example a pair of boots we recommend) is at no extra cost to you.
In compliance with applicable laws, we hereby inform you that any links to external websites or services found on our website may be affiliate links. We may receive a commission for any purchases made by you on the external website using such affiliate links. We are independently owned and opinions expressed on our website are our own. We do not accept responsibility for any losses or damages that may result from your use of the affiliate links found on our website. Thank you for your understanding.
Who do we work with as an affiliate?
Here is a list of all the companies of which Dreamland Safari Tours is an affiliate partner:
- Global Rescue
- LOWA
Shipping and Returns Policy
At Dreamland Safari Tours, we specialize in providing unforgettable guided adventures. We also offer select physical products via our online store at https://shop.dreamlandtours.net/, and we strive to ensure a seamless experience for our guests. The below policy is designed to meet merchant standards and clarify how we handle any returns associated with the order of physical products from our online store.
Shipping Policy
- Physical Products purchased at https://shop.dreamlandtours.net/
Items ship via standard delivery services. Shipping times and costs will be clearly outlined at the time of purchase.- Standard shipping: 5–7 business days within the U.S.
- Express shipping: 2–3 business days (additional fees apply).
- Lost or Damaged Shipments: Please contact us at hello@dreamlandtours.net if any shipped items are lost or arrive damaged. We will work to resolve the issue promptly.
Returns Policy
- Physical Products: If you purchase physical merchandise from us, we will accept returns under the following conditions:
- Returns must be initiated within 30 days of purchase.
- Items must be unused, in their original condition, and include all original packaging.
- Proof of purchase is required.
- Shipping costs for returns are the responsibility of the customer unless the item was damaged upon arrival or incorrect.
- Refunds will be processed within 5–7 business days of receiving the returned item.
- Non-Returnable Items: Please note that experiences and guided tours are subject to the relevant tour cancellation policy outlined above.
Contact Information
If you have questions about our Shipping and Returns Policy, please contact us at:
- hello@dreamlandtours.net
- Phone: 801-251-6036
